Support

Contact us

Found a bug, need a feature, or want help with a large conversion job? Use the form below. A real person reads and answers every message.

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Before you write

The answer to many questions is already in our FAQ: supported formats, quality settings, transparency, browser support and how PRO unlocks work.

Reporting a bug

Include your browser and version, your operating system, the source image format and the size of the file. Because conversion runs locally, these details usually point straight to the cause.

Refunds

Every plan has a 14-day money-back guarantee. Use the dedicated refund form so we can process it faster.

Response time

We reply to the address you enter in the form, usually within one business day. The form is the only support channel, so you always reach the right person.